Firesight Pulse – Privacy Policy

Effective Date: Wednesday, 25th June, 2025.

Firesight Technologies Ltd (“Firesight,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Firesight Pulse platform (“Pulse” or “the Platform”).

By accessing or using Pulse, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

We collect the following categories of information:

a. Personal Information

Name, email address, professional role, company name
Contact details you provide during onboarding or correspondence

b. Onboarding Data

Information about your workflows, strategic goals, industry focus, and business needs submitted during initial setup and profile configuration

c. Usage Data

Interactions with the platform (e.g., dashboard activity, queries submitted, features used)
Device information (IP address, browser type, time zone, operating system)

d. User Content and Proprietary Data

Documents, text, files, and any other data you upload or input into the Platform
Responses to AI-generated prompts and outputs generated during use

e. Cookies and Tracking Technologies

We use cookies, log files, and similar technologies to understand user behaviour and improve the Platform. You can control cookie preferences in your browser settings.

2. How We Use Your Information

We use your information to:

Personalise your experience based on your onboarding and interactions
Provide, operate, maintain, and improve Pulse and its features
Train and fine-tune AI outputs in a privacy-conscious, non-identifiable way
Communicate with you about account activity, product updates, or support inquiries
Detect, prevent, and address technical issues or misuse
Aggregate non-identifiable usage trends to enhance Firesight’s performance

3. Data Sharing and Disclosure

We do not sell your personal or proprietary data. We may share data only as follows:

Service Providers: With trusted third parties who assist in hosting, analytics, or customer support. These providers are contractually obligated to protect your data.
Compliance and Legal: If required by law, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or asset sale, we may transfer user data as part of that transaction, subject to confidentiality.

4. Your Data, Your Control

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct or update your personal data
Delete your personal data (“right to be forgotten”)
Object to or restrict data processing
Receive your data in a portable format

To exercise these rights, email us at [email protected]. We will respond in accordance with applicable laws (e.g., within 30 days for GDPR requests).

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services.
On account deletion or termination, your personal and proprietary data will be deleted or anonymised, unless required by law to retain it longer.

6. Security

We use administrative, technical, and physical safeguards to protect your data. This includes encryption, access controls, audit logging, and secure cloud infrastructure. However, no system is completely immune to risk, so we encourage best practices like strong passwords and account awareness.

7. Children’s Privacy

Pulse is intended for users aged 18 and over. We do not knowingly collect personal information from children. If we learn we’ve collected data from a minor without parental consent, we will delete it.

8. International Transfers

Firesight operates globally. If you’re located outside the country where our servers are hosted, your information may be transferred to and processed in jurisdictions with different data protection laws. We implement appropriate safeguards such as Standard Contractual Clauses when required.

9. Third-Party Links

Pulse may include links to external websites or content. We are not responsible for the privacy practices of those third parties. Please review their policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or business operations. We will notify you of significant changes via the Platform or email. Continued use after changes indicates acceptance.

11. Contact Us

For any questions about this Privacy Policy or to exercise your rights, contact [email protected].